[Payment and Deposit without bank account]
1.The methods of payment to K-Shop : Deposit without ACC, Online bank transfer, Credit card, PayPal, WeChat.
2. The purchase price of the product must be transferred to K-shop by deposit without ACC : Online banking, Internet banking. It may take 2-3 working days depend on the bank.
3. Please make sure to use your order number as reference, it is recommended to use the bank card with the same name as the purchaser. In case the name of purchaser differs from that of payer, please email us (email@example.com).
4. If we cannot receive payment in 14days after placing order, the order will be automatically cancelled without notice.
5. If the order amount is big, the card company may call you for confirmation. If they found the card was stolen or other person’s card and the order was abnormal, it might be suspended or cancelled.
IBAN: DE03 5032 0191 0029 7711 62
Delivery company : UPS
Delivery Area : EU countries and Germany
Delivery Fee : EU countries(It will be charged by weight automatically.) , In Germany basic fee : €6.50( if you place order over €70.00, delivery charge is free.)
Delivery schedule: Every Monday to Thursday (If the payment is confirmed after Thursday, the delivery will be made from the Monday in order.)
Delivery time: Germany- Normally 1-2working days, other places – 2-4working days.( it might be deferent depending on the areas.)
1. At the time of delivery the name of the recipient and post box name or bell name must be same(English name). If there are 2 names please notify.
2. If the delivery address is student accommodation, please inform us of exact address including room number.
3. In the case of overseas delivery, you must also advise the building's entrance password so that shipping company may access.
4. In the case of locating from the UPS pick up Point, the same person as the recipient must confirm receipt. If there is a problem or change in the receipt, you must inform the carrier directly
5. If you need to make notes to Currier Company, It will be forwarded to Currier Company.
The telephone service of the delivery staff is not main duty, so it is not possible to ask for a phone call or specify the time.
When printing the UPS label, the invoice number is automatically sent to the customer by email, labeling the box and loading on the UPS vehicle is around 4pm.
After that, it is possible to check the location of the product by tracking number on the email. If you would like to change any information please contact Currier Company directly.
6. Occasionally, the delivery of a product may be delayed depending on the product type (refrigerated, frozen, home appliances), and some products may differ from the photo due to the manufacturer's packaging change and capacity change.
7. For holidays other than Germany's HESSEN, it is difficult to know exactly the local schedules, so please leave a comment or email when placing orders.
[Purchasing and return policy]
1. When the product is returned due to customer's negligence
-It is sorry to inform you that if the items retuned to us due to absence or unclear address.
Customers are responsible for the cost of the damaged product and resending cost.
2. When exchange or return are possible -If you inform us the damage of items within 2 days from the date of receipt of the product (such as products that are damaged, misdelivered, or expired)
3. When exchange or return are not possible
- When products are lost or damaged due to customer's responsible reasons. However, exception is the case of damage of package to check the contents of the product.
- Some case reshipment is not available for overseas delivery.
- Eelectronic product is opened.
- In case value of the product is lost due to the package is opened or damaged.
- When the value of the product is significantly reduced due to customer use or consumption
- When resale is impossible due to the passage of time or other reasons
4. Vegetables could be damaged by dry ice used for packaging, therefor please refrain from ordering frozen products when you placing order vegetables.
In case of damage to vegetable products other than the delivery company's negligence or delivery delay, Please understand it will be changed to point however re-sending or refund are not possible.
5. In case you don’t want redelivery the items after return
-Refunds will be processed exclude damaged refrigerated frozen products due to the waiting period and delivery time and products that cannot be resold due to the expiration or damage of the shelf life.
-If you inform us of the bank account details (or PayPal account) that you would like to get refund, please email us to K-SHOP (firstname.lastname@example.org) and we will process the refund.
※ The cost of return shipment will be paid by customers, In the case of exchange or return due to customer has changed of mind.
[Refund policy] (Damage / Wrong Delivery / Missing /Partial Damage)
1. Refunds will be proceeding within 4 working days after confirmation of return
2. When refunding, Please make sure to inform us your account details by e-mail (email@example.com)
3. For missing delivery / wrong delivery / damage, etc., please open the box, check the goods, take a picture and send it to us by email (firstname.lastname@example.org)
4. In case of damage during transportation, please take a picture and send the picture by e-mail as UPS needs a picture to provide evidence.
[How to use discount coupon]
1. At the event, the coupon code is activated a certain period. It must be used within the period, or automatically expires after the period.
2. All coupons cannot be used with other coupons, so only one coupon must be used in same time.
3. There are 2 different types of coupons: one is for all customers and the other is for some customers.
[Membership points and Usage]
1. When purchasing €1.00, you will earn 1 point . (Each product may have different point settings.)
2. 1point is worth €0.01 of cash. (It is automatically calculated as 1/100 of the purchase amount, but less than the decimal point is cut.)
3. The validity period of a point is 1 year from the date of creation, and then automatically expires.
4. You cannot earn the points if you the purchase items with points.
5. If we accumulate the point manually due to product misdelivery / missing or damage, the point will be accumulated a little more than 1/100.
6. When you use point, it can be used within the limit of accumulated points from 1 point.